Are you a customer-focused professional looking for a fast-paced and rewarding career? Folkes Home Services, a trusted home services provider in the Hudson Valley for over 30 years, is seeking a Customer Service Representative (CSR) to join our team in Fishkill, NY. As part of the Apex Service Partners network, we offer competitive pay, top-tier benefits, and career growth opportunities in a supportive environment.

Job Responsibilities

• Inbound & Outbound Calls – Handle high-volume customer calls, including scheduling maintenance visits, service inquiries, and overflow calls
  • Booking Appointments – Assist customers via phone and email to schedule service appointments and answer inquiries
  • Sales & Promotions – Recommend and sell products and services to existing customers
  • Customer Follow-Up & Satisfaction – Call customers from the prior day to ensure high satisfaction and address any concerns
  • Scheduling & Appointment Coordination – Make 100+ outbound calls per day to schedule maintenance visits and follow up on service requests
  • Review Management – Follow up on customer reviews (both positive and negative) to maintain our strong reputation
  • Data Entry & Record Keeping – Maintain accurate customer records and service history in Service Titan software

Qualifications

• 2+ Years of Customer Service Experience – Prior experience in a call center, office, or administrative role preferred
  • Strong Communication Skills – Ability to listen attentively, problem-solve, and provide clear information to customers
  • Attention to Detail & Organization – Ability to multitask, manage scheduling, and handle high call volumes efficiently
  • Team Player – Honest, reliable, and committed to high-quality customer service
  • Computer & Software Knowledge – Experience with Service Titan or similar CRM software is a plus
  • Reliable Transportation & Flexible Availability – Ability to adapt to business needs and work as part of a dynamic team

Benefits

• Medical, Prescription, Dental, and Vision Insurance – Affordable healthcare coverage
  • Disability & Term Life Insurance – Financial security for you and your family
  • Matching 401(K) Benefits – Competitive retirement savings plan
  • Paid Holidays & PTO – Paid time off for holidays and generous vacation time
  • Ongoing Training & Development – Career growth opportunities with continuous training
  • Supportive Work Environment – Be part of a team-oriented, customer-first culture

Folkes Home Services may conduct a pre-employment background check and drug test, subject to applicable laws.

If you’re ready to join a trusted, growing company that values customer service excellence and career development, apply today to become a Customer Service Representative with Folkes Home Services!

Folkes Home Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.